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A.Shak | A company with a proud history and an even brighter future |
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A.Shak
Group of Companies Privacy Policy "A.Shak
(Pty) Ltd" refers to A.Shak Proprietary Limited. A.Shak
(Pty) Ltd is part of the A.Shak Group of companies. This Policy explains how we obtain, use, and disclose Customer
information, in accordance with the requirements of the Protection of
Personal Information Act, Act No. 4 of 2013 (“POPIA”). At A.Shak Pty Ltd (and including this
website, POPI Act-Compliance) we are committed to protecting privacy and to
ensure that personal information is collected and used properly, lawfully,
and transparently. Your privacy
is important to us Protecting privacy is very important
to us and we are committed to keeping all the information is shared with us
safe and secure, in accordance with the very latest legislation. What is
personal information We need certain information to enable the
procurement of products and solutions from us. Personal information includes
any personal information that is specified under the Protection of Personal
Information Act 4 of 2013. This policy applies whenever we process the
personal information of a person visiting any of our marketing platforms or
communicating with us through any of our communication channels like email or
by calling our customer service agents. It also applies to a third-party and
we process information because of a relationship with our customer, for
example if you use a solution sold to our customer. We may amend this policy from time to
time, in line with changes required by legislation or our business. You must
therefore review the policy whenever you visit any of our channels for any
such changes. The amended version shall supersede and replace all previous
versions. By entering into any agreement with us, or by applying to enter any
such agreement, or by using our website, or any other A.Shak
(Pty) Ltd platform you agree to the terms of this policy. What is the
Protection of Personal Information Act and how does it protect you the Protection of Personal Information
Act 4 of 2013 ("POPI") is aimed at protecting all your personal
information and tells us what we must and must not do with it. POPI ensures
that we always handle your personal information responsibly, in a way that
protects you and your privacy. In addition to POPI, A.Shak (Pty) Ltd also complies with all other legislation
that applies to personal information. The type of
information we collect and process
Collecting
information We collect information in the following
ways:
Personal
information about children and special/sensitive personal information (if and
when applicable) A.Shak (Pty) Ltd will only process
information about children with the consent of a competent person (someone
like the parent or guardian) or if an applicable law otherwise allows it. We
do not intend to use any ‘special/sensitive personal information as defined
in the applicable laws. What we use
information for We use your information for the
following purposes:
How we keep
your information secure We are committed to protecting your
personal information and will take all reasonable internal technical and organisational security measures to prevent the loss of, damage or unauthorised
access to and the unauthorised disclosure,
modification or destruction of your personal information. We also have
physical and electronic access controls to our buildings and only authorise access to information to those employees who
require it to fulfil their designated responsibilities. Our security policies and procedures
cover:
How you can
help keep your information secure. If you choose to send us information
online (via the internet), it is done so at your own risk. The transfer of
information via the internet is not completely secure, so it is important
that when entering your personal information via the internet, it is your
responsibility to ensure that you always use a secure and trusted internet
connection, a secure computer or other electronic device. When you use our
electronic channels for transactions, you may be given an access number,
username, password and/or personal identification number (PIN). You are
responsible to keep all this information safe and confidential. How long we
keep information. We retain personal information in
accordance with the required retention periods in law or for legitimate
business purposes. We will only retain your personal information for the
purposes explicitly set out in this policy. We may keep personal information
indefinitely in a de-identified format for statistical purposes. Information
we share. We will keep your personal information
confidential and only share it for purposes set out in this policy, if you
have consented thereto, or if we have a legal right or obligation to share
it. We have trusted relationships with
third parties who provide services to us or on our behalf. We will share information
with them on a need-to-know basis and subject to a contract to maintain the security and
confidentiality of your personal information and to use it for our specified
purposes only. We may also disclose your information:
Breach We will report any security breach to
both the Information Regulator and the individuals or companies involved. If
you want to report any concerns about our privacy practices or if you suspect
any breach regarding your personal information, kindly notify us by sending
an email to informationofficer@ashak.co.za or calling us at +27 11 822 2354 Third-party
links on our channels or platforms The A.Shak
(Pty) Ltd channels, platforms and our correspondence
with you may include links to other apps or third-party websites which do not
fall under our supervision. We cannot accept any responsibility for your
privacy or the content of these third-party sites, but we may display these
links in order to make it easier for you to find information about specific
subjects, products or services. Your use of and
reliance on any third-party links is at your own risk. Your legal
rights You have certain rights in relation to
your personal information. As available and except as limited by POPI, the MU
DPA, you have the following rights in respect of your personal information:
Where you have previously provided
consent for us to process your personal information, you may also withdraw
your consent. However, we may continue to process or store your personal
information if another legal justification exists for the processing or
storage. Quality and
access to your information Quality: we want to ensure that your personal
information is accurate and up to date. You may ask us to correct or remove
any personal information that you think is inaccurate, by sending us an email
at informationofficer@ashak.co.za or calling us at: +27 11 822 2354 Please also
inform us promptly of any updates to your personal information. Access: you have the right to request that we
provide you with the personal information that we hold about you. You must
contact us directly to do so via the channels mentioned above. This request
may be subject to an access to information request in terms of applicable
laws and may require you to verify your identity, identify the rights you are
wishing to exercise and pay a fee. The right to access your personal
information may further be limited in terms of applicable law. Direct
Marketing If you qualify as a customer of any of
the A.Shak (Pty) Ltd Group of Companies, or we obtained
your details in the context of a sale, we will market to you unless you opt
out. We believe our group offering will benefit our customers and we share
your information with other A.Shak (Pty) Ltd group
companies, and they may also market to you. Where we believe that third-party
products affiliated with the group may interest you, we will also market
these third-party products to you. You can always opt out from these. We will
never sell your information to third parties for marketing purposes. Automated
decisions Some marketing and credit risk
decisions are done solely through automated processes. In instances where
these may have a legal impact or affect you significantly, we implement
adequate measures to protect your legitimate interests. Cookies In so far as our web pages use
‘cookies”, a cookie is a small file of letters and numbers that we place on
your computer or mobile device. These cookies allow us to distinguish you
from other users and assist us to provide you with a good experience when
browsing our website. It also allows us to improve our website. information
about how you use our website is collected automatically. By accessing our website you consent to said use. Cross-border
flow of information We may transfer your personal information
to foreign countries mainly for the business purposes of the companies within
the A.Shak (Pty) Ltd group, for retention or if our
service providers are cross border or make use of cross border systems. If
you continue to use our website or apply to or enter into an agreement with
us, you expressly agree that we may transfer the personal information cross
border for these purposes. We will only share information cross border to
recipients who are subject to international laws that similar to the applicable
South African laws (POPI), or who have entered into an agreement with us to
include the relevant POPI principles. Your right
to object You may, on reasonable grounds, object
to us using your information. If you object, we will stop using your information,
except if the law allows its continued use. How to lodge
a complaint If you believe we are using your
information unlawfully, you may lodge a complaint directly to us at: Email: informationofficer@ashak.co.za Alternatively, you may lodge a
complaint to the Information Regulator at: South Africa: The Information Regulator We will stay
updated to protect your information. If you have any questions
please contact us directly at informationofficer@ashak.co.za or by calling our contact number at
+27 11 822 2354.
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MANUFACTURED BY A.
SHAK (PTY) Ltd. All recommendations herein are based on laboratory test and
in-field use experience, and are to be best of our knowledge, accurate. Since
conditions of actual use are beyond our control, all recommendations are made
without warranty, express or implied. |
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PO Box 10449, Edenglen, Sebenza, 1613 - 473 Sam Green Road, Greenhills, Tunney 1429, Website: www.ashak.co.za |